Refund policy

At Supnex, we take immense pride in the quality and precision of our curated collections. If your purchase does not perfectly align with your expectations, we are here to assist you with a seamless return process.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging.

How to Initiate a Return

To start a return, please contact our concierge team at info@supnexstore.com.

• Please include your order number and the reason for the return.

• If your return is accepted, we will send you detailed instructions on how and where to send your package.

• Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged items, please include high-resolution photos in your initial email to expedite the process.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods (such as intimate apparel for hygiene reasons). Please get in touch at info@supnexstore.com if you have questions or concerns about your specific item.