Shipping policy
The Novaire Logistics Standard At Novaire, we are committed to delivering our curated collections to clients worldwide. To ensure you receive the best value and the most contemporary designs, we ship our products directly from our global fulfillment centers.
Processing Times All orders are processed within 1–3 business days. You will receive a notification via email once your order has been dispatched, including a tracking number to follow your journey.
Delivery Estimates Because our pieces are sourced globally to maintain our standard of quality and price, shipping times vary by destination. Please refer to the following estimates:
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Standard Shipping: 7–15 business days.
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Priority Shipping (if applicable): 5–10 business days.
Please note: During peak seasons or high-demand releases, shipping may take slightly longer. We appreciate your patience as we ensure your items arrive in perfect condition.
International Shipping & Customs Novaire proudly offers global shipping. Please be advised that international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Novaire is not responsible for these charges if they are applied and are the responsibility of the customer.
Tracking Your Order Once your order has shipped, you will receive an email with a tracking link. Please allow 48 hours for the tracking information to become active in the carrier's system.
Shipping Rates
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Complimentary Shipping: We offer free standard shipping on all orders over $75.
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Flat Rate Shipping: For orders under $75, a standard shipping fee of $6.95 applies.
Lost or Damaged Packages In the rare event that your package is lost in transit or arrives damaged, please contact our concierge immediately at info@novaire.com. We will prioritize your inquiry to ensure a replacement or refund is processed swiftly.